APCUG Cancellation\Refund Policy

Memberships and Renewals

APCUG Memberships may be cancelled at any time.  APCUG will prorate membership fees semi-annually.  Cancellation in the first six (6) months of the calendar year will entitle your User Group to a full refund of your membership dues.  Cancellation after July 1 of any calendar year will entitle your User Group to a refund of one half (50%) of the annual membership fee.  Refunds of membership dues shall be made by check payable to the User Group.  No other method of refund is available.  APCUG will not “credit back” memberships to an individual’s credit card account.

Conference and Training

Conference and training fees will be refunded in full (less a $25.00 processing fee) if notification is received by APCUG prior to 30 days of the first day of the event.  Cancellations received within 30 days of the event, but not less than 15 days of the first day of the event will be refunded at fifty percent (50%) of the registration fee and will also sustain a $25.00 processing fee.  Cancellations received within 15 days of the first day of the event cannot be refunded. 

Merchandise

APCUG Branded Merchandise:  Any branded merchandise sold by APCUG through its website or at an APCUG event, if found to be defective, will be refunded in full (less shipping charges), if returned to APCUG within 60 days of purchase.  If the customer desires a replacement, the customer shall be responsible for shipping only from their location to ours.  Shipping charges for the replacement shall be borne by APCUG.

Non-branded Merchandise:  Non-branded merchandise sold by APCUG through its website or at an APCUG event, if, within 60 days of purchase, is found to be defective will be refunded in full less shipping charges and a 15% restocking fee.  Customers who desire a replacement shall be responsible only for shipping from their location to ours.